2004-08-27 Cleanliness ComplaintsCOMMERCIAL REAL ESTATE • MANAGEMENT AND DEVELOPMENT
August 27, 2004
Alan Brixius - oth
Northwest Associated Consultants
4800 Olson Memorial Highway, Suite 202
Golden Valley, MN 55422,
RE: Albertville Crossing — Cleanliness Complaints
Dear Alan:
After speaking with Gary Janisch, I understand that.you received complaints that the back of Albertville
Crossing was in disarray and that the dumpsters on site were not being kept in their enclosures. I further
understand that these complaints came from the townhouse residents and they were referring to the back
of the main retail building. In light of these complaints, I spoke with our garbage removal company,
cleaning service, and Senior Property Manager and wanted to share the following with you.
Dick's Sanitation has been the garbage removal company for the main retail building for the past two
years. I spoke with Todd Anderson, our sales representative and he reported that the drivers keep
excellent records and if anything is found to be out of the ordinary they would notify him immediately, and
he in turn would contact me. Dick's is on site four (4) days a week; twice for garbage removal, once for
cardboard pick-up and once for recycling pick-up. As a result of these frequent pick-ups, they are very
familiar with the site and would notice if something was amiss. Todd spoke with the route driver earlier
this week, and after reviewing his notes, confirmed that the dumpsters have always been within their
enclosures when he has been on site for pick-ups.
Commercial Contract Cleaning cleans all of our properties. They are responsible for the exterior cleaning
of each site and are at Albertville Crossing three-(3) nights per week. One of their primary responsibilities
it to ensure the back of each building on site is kept tidy.. They pick-up and remove any miscellaneous
trash, sweep the area — including the dumpster enclosures, and ensure that all dumpsters are placed
back in their enclosures before they leave each night. As with Dick's Sanitation, if anything out of the
ordinary is found they notify me immediately. As of late, they have had nothing to report and also
confirmed that the dumpsters on site were kept within their respective enclosures.
also spoke with Elizabeth Janisch, our Senior Property Manager in regards to these complaints.
Elizabeth conducts monthly center inspections of each site and except for some miscellaneous trash or
extra cardboard; she has not reported this area being dirty and/or unkempt.
Alan, you may rest assured that HJ Development takes great pride in the appearance, both front and
back, of all of our centers. We hold our vendors to the highest standards and expect that our properties
look their best at all times. I am confident that Albertville Crossing is, and will continue to be, well
maintained. However, in the event you receive any additional complaints, please contact either Gary
Janisch or myself immediately. We can be reached in the office at 952.476.9400.
Sincerely,
Kel'Iy;Lienke
HJ Development ,
Property Management
15600 Wayzata Boulevard, Suite 201 • Wayzata, Minnesota 55391
Office (952) 476-9400 • Fax (952) 476-9401